Frequently Asked Questions
Is there an age limit to be accepted?
You can join up to the age of 75 for the Mas Salud plans, however there are other plans available.
Is there a medical?
There is no medical, just a simple health questionnaire.
What about pre existing conditions?
An English speaking doctor will call you to discuss any conditions declared and will decide if we can cover you.
How do i join?
You need to fill out a simple application form and send it to us with a copy of your passport and NIE if you have one.
Can I pay monthly?
You can pay monthly, quarterly, six monthly or annually. If you pay annually there is a 4% discount
Is there a minimum contract?
The contract is for one year. If you wish to cancel your policy you would need to advise us two months before the renewal date.
Can I have a check up?
Yes, a GP can arrange this for you.
Are the waiting periods mandatory?
Yes, but they do not apply in a life threatening emergency situation
What is included in the dental?
It covers check ups, extractions, x-rays and teeth cleaning. It also offers a discount on other services.
If I have a plan with co-payments, do I pay the doctor?
No, we take these charges from your account quarterly.
Do you provide evidence for residency applications?
Yes, we can provide you with a certificate that will be accepted as proof of private healthcare.
What is a co-payment?
A co-payment is a surcharge for each service used
Am I covered if abroad?
Yes, you have emergency cover up to €12,000 per year
Is there an age limit to be accepted?
You can join up to the age of 75 for the Mas Salud plans, however there are other plans available.
Is there a medical?
There is no medical, just a simple health questionnaire.
What about pre existing conditions?
An English speaking doctor will call you to discuss any conditions declared and will decide if we can cover you.
How do i join?
You need to fill out a simple application form and send it to us with a copy of your passport and NIE if you have one.
Can I pay monthly?
You can pay monthly, quarterly, six monthly or annually. If you pay annually there is a 4% discount
Is there a minimum contract?
The contract is for one year. If you wish to cancel your policy you would need to advise us two months before the renewal date.
Can I have a check up?
Yes, a GP can arrange this for you.
Are the waiting periods mandatory?
Yes, but they do not apply in a life threatening emergency situation
What is included in the dental?
It covers check ups, extractions, x-rays and teeth cleaning. It also offers a discount on other services.
If I have a plan with co-payments, do I pay the doctor?
No, we take these charges from your account quarterly.
Do you provide evidence for residency applications?
Yes, we can provide you with a certificate that will be accepted as proof of private healthcare.
What is a co-payment?
A co-payment is a surcharge for each service used
Am I covered if abroad?
Yes, you have emergency cover up to €12,000 per year
